Privacy Policy

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), We process Your Personal Data based on the following legal grounds:

• •Consent: By using Our Services, You explicitly consent to the processing of Your Personal Data as described in this Privacy Policy.
• •Contract Performance: Processing is necessary for the performance of Our terms of service and to provide You with Our digital services and products.
• •Legitimate Interest: We may process Your data for Our legitimate business interests, such as improving Our Services, ensuring security, and preventing fraud.
• •Legal Obligation: We may process Your data to comply with applicable laws and regulations.

You have the right to withdraw Your consent at any time by contacting Us.

Cookies and Tracking Technology

Our digital services use various technologies to collect information and improve Your experience. This section explains what technologies We use and how they work.

Analytics and Performance Monitoring

We use PostHog (EU servers) for analytics to understand how You use Our services and improve their functionality. PostHog may collect:

• •Device type and operating system
• •Service version and usage patterns
• •Feature interactions and user flows
• •Performance metrics and load times
• •Randomly generated user identifiers (not linked to Your real identity)

Crash Reporting

We use Sentry for crash reporting to identify and fix technical issues. According to Sentry's privacy documentation, Sentry:

• •Does not use device IDs or advertising identifiers
• •Uses randomly generated IDs per service installation
• •Collects only crash data and error information You configure
• •Does not track users across applications

Device Information

Our services may automatically collect certain device information including device model, operating system version, service version, and crash logs. This information helps Us provide technical support and improve service performance.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Services, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• •Email address
• •First name and last name
• •Address, State, Province, ZIP/Postal code, City
• •Usage Data

Usage Data

Usage Data is collected automatically when using our Services.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Services that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access our Services by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Services or when You access our Services by or through a mobile device.

Use of Your Personal Data

Studio Ray may use Personal Data for the following purposes:

• •To provide and maintain our Services, including to monitor the usage of our Services.
• •To manage Your Account: to manage Your registration as a user of our Services. The Personal Data You provide can give You access to different functionalities of our Services that are available to You as a registered user.
• •For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through our Services.
• •To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• •To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• •To manage Your requests: To attend and manage Your requests to Us.
• •For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• •For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, services, marketing and your experience.

Data Retention Periods

We retain Your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Here are Our specific retention periods:

• •Account Data: Deleted immediately upon account deletion request
• •Processing Data: Deleted immediately after processing completion
• •Support Communications: Retained for 2 years to provide customer service
• •PostHog Analytics Data: Retention period determined by PostHog's data retention policies
• •RevenueCat Payment Data: Retention period determined by RevenueCat's data retention policies
• •Sentry Crash Reports: Retention period determined by Sentry's data retention policies

For third-party services, We recommend reviewing their respective privacy policies for specific retention periods. We will delete or anonymize Your Personal Data when it is no longer needed, unless We are legally required to retain it for longer periods.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Third Party Partners

Our Services integrate with certain third-party services to provide analytics and payment processing functionality. We want to be transparent about these partnerships and how they may affect your privacy.

Analytics Partners

We use PostHog for analytics and user behavior tracking to improve our Services. PostHog may collect information about your usage of our Services, including device information, service interactions, and usage patterns.

• View PostHog's Privacy Policy

Payment Processing Partners

We use RevenueCat for subscription and payment processing services. RevenueCat processes payment information and subscription data to facilitate transactions within our Services.

• View RevenueCat's Privacy Policy

These third-party services operate under their own privacy policies and terms of service. We encourage you to review their privacy practices by visiting the links provided above. We are not responsible for the privacy practices of these third-party services.

Your Privacy Rights

Under certain privacy laws, You have rights regarding Your Personal Data. We are committed to respecting these rights and providing You with the means to exercise them.

How to Exercise Your Rights

To exercise any of these rights, please contact Us using the information provided in the Contact Us section of this Privacy Policy. We will respond to Your request within the timeframe required by applicable law, typically within 30 days.

Please note that We may need to verify Your identity before processing Your request to ensure the security of Your Personal Data. In some cases, We may be unable to fulfill Your request due to legal obligations or other legitimate reasons, which We will explain to You.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Services, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us: